Refund & Cancellation Policy

Last updated: 17 October 2026

You should only pay for a session you actually get. If something goes wrong on our side, we make it right with a re-call or a refund.

1. Full refund

You get a full refund if:

• Your payment was successful, but we did not call you within 30 minutes
• Our call could not connect because of a problem on our side
• The call dropped within the first 5 minutes because of a problem on our side, and you prefer a refund over a re-call
• You cancel before your session call has connected
• You were charged more than once for the same session

2. Free re-call or partial refund

If the call drops after the first 5 minutes because of a problem on our side, you can choose either a free re-call for the remaining minutes, or a refund for the unused minutes, calculated in proportion to the price you paid.

3. When we offer a reschedule instead

If we call 3 times and the call is not answered, busy, or switched off, we do not refund automatically. Instead, you can reschedule the session once, free of charge, within 7 days of payment. Email us to reschedule.

4. No refund

• A session that was completed for its full paid time
• A session ended early by you
• A session ended by the listener because our Terms were broken, for example abusive or sexual language
• A session booked by someone under 18 who misstated their age

5. How to request a refund or re-call

1. Email manasumaata.in@gmail.com within 7 days of your session.
2. Include your phone number and the payment reference or transaction ID.
3. Tell us briefly what happened, and whether you want a refund or a re-call.

We reply within 2 working days.

6. Refund timelines

Approved refunds are processed within 5 to 7 working days to the original payment method (UPI, card or bank account) through our payment partner, Cashfree Payments. Your bank may take a few more days to show the credit.

7. Contact

Email: manasumaata.in@gmail.com