Terms & Conditions

Last updated: 17 October 2026

These terms apply when you use the Manasu Maata website (manasumaata.in) or book a listening session. Manasu Maata is an online service operated by Pidugurall Deepu Venkatesh, based in Palnadu, Andhra Pradesh, India ("we", "us"). By booking a session, you agree to these terms.

Important: Manasu Maata is an AI listening service. It is not therapy, counselling, medical care, or an emergency service. If you are thinking of harming yourself or are in danger, call Tele-MANAS on 14416 or emergency services on 112 now.

1. The service

Manasu Maata offers paid voice sessions of 15, 30 or 60 minutes with an AI listener ("Ananya" or "Kiran"). The listener is a computer program that uses speech recognition and artificial intelligence to listen and respond. It is not a human being. It will tell you it is an AI at the start of every session and whenever you ask.

The listener is designed to listen without judgement and does not give advice unless asked. It may misunderstand you, respond imperfectly, or make mistakes. Do not rely on anything it says for medical, legal, financial or other professional decisions.

2. Who can use it

You must be at least 18 years old.
The service is offered to users in India, in Telugu and English.
You must provide a phone number that belongs to you or that you are allowed to use.

If the listener learns that a caller is under 18, it will politely end the session. Refunds in that case follow our Refund Policy.

3. Booking and payment

Prices are shown in Indian Rupees on our website and include applicable taxes.
Payments are processed by our payment partner, Cashfree Payments. We do not see or store your card or bank details.
After a successful payment, your listener calls the phone number you provided, usually within a few minutes.
Your session time starts when the call connects and ends automatically when the paid time is over. Unused minutes in a completed session cannot be carried forward.

4. Acceptable use

To keep the service safe, you agree not to:

Use abusive, threatening, sexual or hateful language towards the listener
Use the service for any illegal purpose, or to plan harm to anyone
Record, copy or resell sessions or attempt to misuse or disrupt our systems
Book sessions for another person without their knowledge and consent

If these rules are broken, the listener may give one warning and then end the session. Sessions ended for this reason are not refunded. We may refuse future bookings.

5. Safety

If you say something that suggests you may be at risk of harm, the listener will share helpline numbers such as Tele-MANAS (14416) and emergency services (112) and encourage you to reach a trusted person. We are not able to send emergency help to your location. Please contact emergency services directly if you or someone else is in immediate danger.

6. Privacy

How we collect, use and protect your information is explained in our Privacy Policy.

7. Refunds and cancellations

Refunds, re-calls and cancellations are covered in our Refund & Cancellation Policy.

8. Our content

The Manasu Maata name, logo, website content and listener voices belong to us or our licensors. You may not use them without our written permission.

9. Limitation of liability

The service is provided as described on our website. To the extent allowed by law, we are not responsible for decisions you make based on a session, or for indirect or consequential loss. Our total liability for any claim related to a session is limited to the amount you paid for that session.

10. Changes to these terms

We may update these terms from time to time. The date at the top of this page shows the latest version. Sessions booked after an update are covered by the updated terms.

11. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the courts in Palnadu district, Andhra Pradesh, India.

12. Contact

Questions about these terms: manasumaata.in@gmail.com or see our Contact page.